ixvena Privacy Policy

Effective Date: February 1, 2026

Hello and welcome to ixvena.

ixvena is designed to help individuals build healthier habits through structured systems, data, and technology. We understand that health and lifestyle data is deeply personal. Protecting your privacy and handling your information responsibly is a core principle of our platform.

This Privacy Policy (“Policy”) explains how ixvena, operated by Cognitoz I.T Training Sdn. Bhd. (“Cognitoz,” “Company,” “we,” “us,” or “our”), collects, uses, discloses, and otherwise processes personal information when you use our services, including our websites, applications, APIs, and related services (collectively, the “Services”).

This Policy also explains your choices and rights regarding your personal information.

Who We Are

Operator: Cognitoz I.T Training Sdn. Bhd.
Registered Address:
No 12-9-16, Petaling Indah Condominium
Jalan 1C/149, Taman Castlefield
Sungai Besi, Kuala Lumpur 57100
Malaysia

Privacy Contact: legal@ixvena.com

Age Requirement

You must be at least 18 years old to use ixvena.

Our Services are not intended for children or individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18.

We implement technical and administrative measures to prevent underage users from creating accounts. If we become aware that personal information has been collected from an individual under 18, we will investigate and take appropriate steps to delete the data and terminate the account.

What’s New in This Version

This Privacy Policy:

• expands transparency around health-related data
• clarifies how ixvena uses AI and analytics
• improves explanations of user rights and choices
• reflects current data protection best practices

Quick Guide to Your Privacy

• What information do we collect?
  We collect information you provide directly, information generated through your use of the Services, and limited information from third parties you choose to connect.
• How do we use your information?
  To operate ixvena, personalize your experience, improve platform performance, maintain security, and comply with legal obligations.
• Do we sell your data?
  No. ixvena does not sell personal information for profit.
• Can I control my data?
  Yes. You can access, correct, delete, or restrict certain uses of your information, subject to applicable laws.

Personal Information We Collect

We collect personal information in three main ways: directly from you, automatically through your use of the Services, and from third parties you choose to connect.

1. Information You Provide Directly

Account and Profile Information

When you create an account, we may collect:

• name
• email address
• username and password
• country or region
• date of birth
• gender (if provided)
• profile photo (optional)

Health, Nutrition, and Lifestyle Data

Certain features allow you to voluntarily provide information such as:

• dietary habits and food intake
• calorie and nutrient data
• body measurements (e.g., height, weight, BMI)
• activity levels and fitness goals
• lifestyle information (e.g., sleep patterns)
• progress notes, reflections, or observations
• progress photos (if uploaded)

Some of this information may be considered sensitive personal data under applicable laws when it relates to health conditions.

Communications

We collect information when you communicate with us, including:

• emails sent to support or legal contacts
• messages submitted through forms or chat features
• feedback, questions, or support requests

Surveys, Research, and Feedback

If you participate in surveys, research, or beta testing, we may collect:

• responses and feedback
• usage insights
• optional demographic information

Events and Programs

If we host events, programs, or promotions, we may collect registration and participation details.

2. Information Collected Automatically

When you use ixvena, we automatically collect certain technical and usage information, including:

• IP address
• device type, operating system, and browser
• unique device identifiers
• general location (derived from IP)
• pages visited and features used
• time spent and interaction patterns
• error logs and performance metrics

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• ensure platform functionality
• maintain security
• remember preferences
• analyze usage
• improve performance

Cookies may include:

• Essential cookies (required for operation)
• Functional cookies (enhance features)
• Analytics cookies (understand usage trends)

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features.

4. Information from Third Parties

If you choose to connect third-party services, we may receive information from:

• connected health or fitness devices
• mobile operating system health repositories (e.g., Apple Health, Google Health Connect)
• payment processors (confirmation only, not full payment details)
• analytics or infrastructure partners

Health data accessed through third-party platforms is governed by those platforms’ own privacy policies. ixvena does not use such data for advertising purposes.

Aggregated and De-Identified Data

We may aggregate or anonymize data so it can no longer be linked to an individual. This information may be used for analytics, research, and system improvement purposes.

How We Use Personal Information

We use personal information to:

• provide, operate, and maintain the Services
• personalize user experiences and recommendations
• improve platform functionality and reliability
• communicate with users about updates and support
• respond to legal requests and enforce policies
• protect against fraud, misuse, and security threats
• conduct internal analytics, audits, and research
• support business operations and planning

We do not use health data for unrelated advertising purposes.

How We Share Personal Information

We may share personal information with:

Service Providers

Trusted vendors who assist with:

• hosting and infrastructure
• analytics
• customer support
• payment processing
• security and monitoring

Legal and Regulatory Authorities

When required by law or to protect rights, safety, and property.

Business Transactions

In the event of a merger, acquisition, restructuring, or asset transfer, personal information may be transferred as part of the transaction, subject to applicable laws.

We do not sell personal data.

International Data Transfers

ixvena operates from Malaysia, but our infrastructure and service providers may be located in other countries. Your information may be processed outside your country of residence. We take reasonable steps to ensure appropriate safeguards are in place.

Data Retention

We retain personal information only as long as necessary to:

• provide the Services
• comply with legal obligations
• resolve disputes
• enforce agreements

When no longer needed, data is deleted or anonymized.

Data Security

We use administrative, technical, and organizational safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the right to:

• access your personal information
• request correction of inaccurate data
• request deletion of your data
• restrict or object to certain processing
• withdraw consent where applicable

Requests can be submitted to legal@ixvena.com. We may require verification before processing requests.

User-Generated Content

If you share content publicly through community features or forums, that information may be visible to others. Please use discretion when sharing personal information publicly.

Changes to This Policy

We may update this Policy from time to time. Updates will be posted with a revised effective date. Continued use of the Services after changes indicates acceptance of the updated Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact:

Cognitoz I.T Training Sdn. Bhd.
Email: legal@ixvena.com
Address:
No 12-9-16, Petaling Indah Condominium
Jalan 1C/149, Taman Castlefield
Sungai Besi, Kuala Lumpur 57100
Malaysia